Americans and our indifference to rude customer service

When rude employees at the gym saved me money

But what caught my attention the most was that people in the United States (31 percent) and the United Kingdom (28 percent) were the least likely to be willing to pay for it. Meanwhile participants in China (81 percent), Germany (63 percent) and Italy (61 percent) were completely on board. In all fairness, 20,736 doesn’t even make a dent in the amount of people who live in my hometown of Chicago (2.7 million), and a different group of Americans may have come to a contrasting conclusion. But I thought long and hard about this one, and I’m in the group that wouldn’t pay for better service either.

Part of the reason is because I’m too frugal. But the other reason is technology has made it so I simply don’t have to — usually. Here’s a prime example.

When I first looked into finding a gym, my only goal was to find WERQ fitness classes. I loved the choreography and used to loyally go to those dance-cardio classes at the gym near my former employer. When I left that job, I was determined to keep those dance classes going — regardless of where the gym was located. I signed up almost immediately after attending one class at a new gym and thought, “I’ll be going to this gym forever!” That is, until I met the valet employees, who were so consistently rude that I left that gym as soon as…

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